do you have questions
We answer many questions daily so we have prepared this FAQ section to help clarify your queries, if your question is not listed please contact us and a member of the team can assist you.
Our office is open Monday-Friday 7am-6pm.
For emergencies, we do have an out of hours team who operate 24 hours a day, seven days a week.
We cover a wide range of cities which include the following;
Enfield
We aim for a 1 hour response time to the cities listed in the previous question, in some cases this could be quicker!
You will need to make a payment on completion of the job, which the engineer will inform you about on-site. If you aren’t going to be on-site while the job is underway, we’ll take your card details on booking the job and charge your card once the job has been completed.
We accept debit cards, credit cards, cheques and cash payments.
We can provide a same day response.
If your matter is less urgent, we can book you in on a date of your choice, with AM (8am – 12pm) and PM (12pm-5.30pm) slots available.
If the survey can’t be completed once our engineer has arrived on site, a charge of 50% of the total fee will be made.
Yes, a survey is still possible without manhole access. We will gain access by cutting into the vertical stat pipe. Once the work in completed, the pipe will be sealed up again.
popular questions
Our office is open Monday-Friday 7am-6pm.
For emergencies, we do have an out of hours team who operate 24 hours a day, seven days a week.
We do not charge for our callouts. Each job is priced up & quoted over the phone.
We aim for a 1 hour response time to the cities listed in the previous question, in some cases this could be quicker!
